Warranty & Refunds

At EnjoyAndPlay, we provide warranty for every product we sell.

• You can check warranty rules by clicking "Warranty" tab on the product page.

• Warranty period usually lasts from 1 to 14 days for different products. Within this time, you should check if everything is alright with your product.

 

Things to keep in mind

• If the warranty period has expired, no refunds or replacements are made.

• Not following the product's "Terms Of Usage", immediately voids the warranty. You can find them also in the same tab.
  

• If something is wrong with the product, and you didn't break any usage rule. We can give you partial/full refund or replacement.

How can I appeal for warranty?

Simply, message us at contact@enjoyandplay.com. Please describe your problem in details, and do not forget to include the order number. We will review your appeal within 24 hours, and notify you of the approval or rejection of your warranty appeal.

I changed my mind, can I return my product?

Unfortunately no, we don't accept returns. Once you made a purchase with us, it must be your final decision.

Can I cancel my order?

• For instant delivery goods:

No, because once your product is sent we can't sell it again.

• For custom username accounts, service upgrades and products that are delivered within a time frame:

Yes, just contact us before your order is delivered and we will give you a full refund. 

When will I receive my refund/replacement?

• If your appeal is approved, then your refund or replacement will be processed within 24 hours. In case of refund, your money will be credited to the original payment method within 5-10 days.

Late or missing refunds

• If you haven’t received a refund yet, first check your bank account again. Then contact your payment method company, it may take some time before your refund is officially posted (within one week).

• Next, contact your bank. There is often some processing time before a refund is posted.